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Customer reviews
Frequently Asked Questions
How to order?
Here are the simple steps to follow:
- Choose your product, select color, size, and quantity.
- Add it to your cart, then click on "Proceed to checkout".
- Fill in your information: customer, delivery, billing, payment.
- If you have a discount code, enter it at the payment step.
- Verify your order one last time, then click on "Complete the order".
If you need help, contact us, we are here for you!
What is the return policy?
We have complete confidence in our products, which is why we offer a 14-day return policy from the receipt of your order, with no risk for you! The merchandise must simply be unused, in its original condition and packaging.
Where do you ship your products?
We ship worldwide. You will receive a tracking number as soon as your order is shipped, to follow it in real-time!
What is the delivery time?
Our packages are tracked and delivered within 5 to 7 working days. If a delivery delay is expected, we will notify you by email directly.
How to use my discount code?
Simply enter your discount code at the payment step in the "discount code" box, then the discount will be applied automatically!
Is this balm suitable for sensitive skin?
Yes, it is formulated without irritating ingredients, ideal for sensitive lips.
Is the tint of the balm the same for everyone?
No, it adapts according to each person's pH, offering a personalized color.
Can it be used under lipstick?
Yes, it makes an excellent hydrating base before applying your favorite lipstick.
Can I choose the variant I will receive?
The design variants are sent randomly. However, rest assured, all offer the same hydrating and nourishing formula for soft and protected lips.
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A question?
Write to us using the form below and our team will respond to you as soon as possible!